Duty Manager / Night Manager

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking a Duty Manager / Night Manager to oversee guest room operations and deliver a personalized experience aligned with Shangri-La’s service standards. Key duties include efficient front desk check-ins/outs, monitoring occupancy, resolving guest issues, planning staff rosters for events, reviewing feedback, and upholding Front Office procedures.

You should have at least 5 years in Front Office of large hotels, 3 in a supervisory role, with solid OPERA and MS

Qualifications

• Minimum 5 years in Front Office of sizable hotels.
• At least 3 years in a supervisory role.
• Proficiency with OPERA System and MS Office applications.

Responsibilities

• Ensure efficient guest check-ins and check-outs at the Front Desk.
• Monitor occupancy levels and maintain guest history and preferences.
• Handle and resolve guest complaints per hotel standards.
• Plan and manage staff rosters for events and peak periods.
• Review guest feedback and drive service improvements.

Skills

Leadership

Problem-solving

Interpersonal skills

Organizational skills

English fluency

Cantonese

Putonghua

Tools

OPERA System

Microsoft Office

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Duty Manager / Night Manager, you will be managing the key aspects of guest room operations toensurea smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

Ensure efficient guest check-ins and check-outs processes, delivering exceptional service at the Front Desk.

Monitor occupancy levels and maintain accurate guest history and preferences.

Handle and resolve guest complaints in accordance with Hotel standards.

Plan and manage staff rosters to align with events and peak periods, ensuring adequate coverage for quality service.

Review guest feedback across platforms and implement initiatives to enhance service levels.

Uphold Front Office standards and procedures in line with brand guidelines, and perform other duties or special projects as assigned by Management.

About You

At least 5 years of relevant experience in Front Office of sizable Hotels, including 3 years in a supervisory role.

Solid knowledge in OPERA System and Microsoft Office applications.

Strong leadership, problem-solving, interpersonal, and organizational skills.

Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.

Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

Central, Central and Western District, HK