Guest Relations Officer

The Henderson Hospitality; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Benefits offered by this job

Medical and dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited, operator of The Henderson complex with Akira Back, Hana no Kumo, Peridot at Summit 38 and Cloud 39, is seeking a Guest Relations Officer to welcome guests, manage reservations, and share information about menus and promotions.

The role requires prior customer service or host/hostess experience, excellent communication and interpersonal skills, the ability to stay calm under pressure, and familiarity with systems such as SevensRooms.

Qualifications

• Previous experience in customer service or host/hostess role.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant.
• Manage reservations and seating arrangements efficiently.
• Provide information about menu items and promotions.
• Assist in coordinating with the serving staff to ensure timely service.
• Handle guest inquiries and resolve issues promptly.

Skills

Communication skills

Interpersonal skills

Customer service

Tools

SevensRooms

Job description

About The Henderson Hospitality Limited

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues within The Henderson, one of Hong Kong's most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includes Akira Back, presenting innovative contemporary Japanese cuisine; Hana no Kumo, showcasing the quintessential of Japanese kappou (cut and cook) cuisine; Peridot at Summit 38, Asia's hottest bar and dining sanctuary offering terroir-driven cocktails, fermentation-forward plant-based haute cuisine; and Cloud 39, a striking all-glass rooftop ballroom and panoramic terrace designed for unforgettable weddings, elevated events and milestone moments.

The Henderson Hospitality Limited is entering an exciting new chapter as we continue to set new benchmarks for luxury hospitality and dining excellence. As our portfolio grows, we are seeking an exceptional member to join our team as Guest Relations Officer.

Key Responsibilities

• Greet and welcome guests as they arrive at the restaurant
• Manage reservations and seating arrangements efficiently
• Provide information about menu items and promotions
• Assist in coordinating with the serving staff to ensure timely service
• Handle guest inquiries and resolve any issues or concerns promptly

Requirements

• Previous experience in a customer service or host/hostess role preferred
• Hands on experience with relevant systems such as SevensRooms will be an advantage
• Excellent communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Strong organizational skills and attention to detail
• A friendly and outgoing personality with a passion for hospitality

Why Join Us

At The Henderson Hospitality Limited, you will be part of a pioneering team shaping some of the city's most exciting and refined dining experiences. We offer a dynamic environment, a culture of excellence, and the opportunity to create long-lasting impact across a growing portfolio. Successful candidates will receive an attractive salary, medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week.

About

For more information about The Henderson Hospitality Limited, please visit the following links for details about our event spaces, restaurants, and bar:

Cloud 39 - Above and Beyond - https://cloud39.com

Hana no Kumo 花の雲 - https://hananokumohk.com

Peridot | Sky-High Bar at Summit 38 - https://peridothk.com

Akira Back Hong Kong - https://akirabackhk.com