Guest Experience Officer - Luxury Bar & Dining | 5-Day Week

The Henderson Hospitality Limited; Hong Kong Island; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical and dental insurance

Duty meal

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking a Guest Service Officer for Peridot to join its premium dining portfolio, including Akira Back, Hana no Kumo, Peridot at Summit 38, and Cloud 39. The role focuses on delivering Forbes Travel Guide level service in a dynamic luxury setting.

You will work with kitchen, bar and service teams, upsell popular items, maintain guest satisfaction, and contribute to daily reports and inventory. Fluent English and Chinese are essential.

Qualifications

• Minimum 3 years’ bar operations experience in a similar capacity.
• Ability to work independently as well as part of a team.
• Monitoring service pace, quality, and guest satisfaction.
• Excellent command of English and Chinese.
• Perform any other duties as assigned by Management

Responsibilities

• Perform daily operations and mis-en place
• Work closely with kitchen, bar and service team to ensure smooth and elegant service
• Upsell the popular items in order to generate more revenues for the restaurant
• Assist the service leader by follow up food orders, stay attentive to guest's movement, pay special attention to refilling the tea, cleaning of dirty plates, etc.
• Uphold Forbes Travel Guide standards by consistently providing a high level of service and attention to detail
• Assist management by preparing daily reports, inventory checks and other administrative tasks

Skills

Bar operations

English proficiency

Chinese proficiency

Customer service

Job description

The Henderson Hospitality Limited is seeking a Guest Service Officer for Peridot to join its premium dining portfolio, including Akira Back, Hana no Kumo, Peridot at Summit 38, and Cloud 39. The role focuses on delivering Forbes Travel Guide level service in a dynamic luxury setting.

You will work with kitchen, bar and service teams, upsell popular items, maintain guest satisfaction, and contribute to daily reports and inventory. Fluent English and Chinese are essential.