Guest Experience Host - Luxury Waterfront Restaurant

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Dorsett Kai Tak Hong Kong is seeking a friendly Host/Hostess to welcome guests, manage reservations, and guide guests to their tables with warmth and efficiency. You will help maintain a smooth dining flow and ensure guests feel attended from arrival through seating.

You will collaborate with servers and kitchen staff, handle phone inquiries, maintain waiting lists, and address guest needs with professionalism.

Qualifications

• Excellent interpersonal and communication skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to remain calm and composed under pressure in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Previous experience in a customer service or hospitality role is preferred.

Responsibilities

• Greet guests warmly upon arrival and provide a positive first impression of the restaurant.
• Manage reservations and seating arrangements to ensure smooth service flow.
• Escort guests to their tables and present menus, ensuring they feel comfortable and attended to.
• Maintain an organized waiting list during busy periods and provide accurate wait time estimates to guests.
• Answer phone calls promptly, assist with inquiries, and handle reservation requests.
• Collaborate with servers, kitchen staff, and management to ensure seamless coordination and exceptional service.
• Monitor the dining area to anticipate guest needs and address any concerns promptly.
• Uphold cleanliness and organization in the host station and lobby area.
• Handle guest complaints or issues with professionalism and elevate to management when necessary.

Skills

Interpersonal skills

Communication

Customer focus

Calm under pressure

Organizational skills

Multitasking

Hospitality experience

Job description

Dorsett Kai Tak Hong Kong is seeking a friendly Host/Hostess to welcome guests, manage reservations, and guide guests to their tables with warmth and efficiency. You will help maintain a smooth dining flow and ensure guests feel attended from arrival through seating.

You will collaborate with servers and kitchen staff, handle phone inquiries, maintain waiting lists, and address guest needs with professionalism.