Guest Experience Host - Dining & F&B (Luxury Hotel)

Rosewood Hong Kong; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

Rosewood Hong Kong is seeking a courteous receptionist to greet guests, answer phone calls, and manage reservations. The role focuses on delivering high standards of service and ensuring guest satisfaction in a luxury hotel environment.

Candidates should have a Diploma in Hospitality or Tourism, with at least 1 year of relevant experience. Proficiency in English and Chinese is required; Mandarin is a plus. The position offers a dynamic work atmosphere in Hong Kong.

Qualifications

• Greeting guests and handling telephone enquiries.
• Managing customer bookings.
• Maintaining high standards and professional services.

Responsibilities

• Greet guests and answer telephone enquiries.
• Assist with guest bookings and reservations.
• Maintain high standards of service to meet customers' expectations.

Skills

Customer service

Communication skills

English

Chinese

Education

Higher Diploma in Hospitality or Tourism management

Job description

Rosewood Hong Kong is seeking a courteous receptionist to greet guests, answer phone calls, and manage reservations. The role focuses on delivering high standards of service and ensuring guest satisfaction in a luxury hotel environment.

Candidates should have a Diploma in Hospitality or Tourism, with at least 1 year of relevant experience. Proficiency in English and Chinese is required; Mandarin is a plus. The position offers a dynamic work atmosphere in Hong Kong.