Restaurant Host

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Dorsett Kai Tak Hong Kong is seeking a friendly Host/Hostess to welcome guests, manage reservations, and guide guests to their tables with warmth and efficiency. You will help maintain a smooth dining flow and ensure guests feel attended from arrival through seating.

You will collaborate with servers and kitchen staff, handle phone inquiries, maintain waiting lists, and address guest needs with professionalism.

Qualifications

• Excellent interpersonal and communication skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to remain calm and composed under pressure in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Previous experience in a customer service or hospitality role is preferred.

Responsibilities

• Greet guests warmly upon arrival and provide a positive first impression of the restaurant.
• Manage reservations and seating arrangements to ensure smooth service flow.
• Escort guests to their tables and present menus, ensuring they feel comfortable and attended to.
• Maintain an organized waiting list during busy periods and provide accurate wait time estimates to guests.
• Answer phone calls promptly, assist with inquiries, and handle reservation requests.
• Collaborate with servers, kitchen staff, and management to ensure seamless coordination and exceptional service.
• Monitor the dining area to anticipate guest needs and address any concerns promptly.
• Uphold cleanliness and organization in the host station and lobby area.
• Handle guest complaints or issues with professionalism and elevate to management when necessary.

Skills

Interpersonal skills

Communication

Customer focus

Calm under pressure

Organizational skills

Multitasking

Hospitality experience

Job description

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom. For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong.

Responsibilities

• Greet guests warmly upon arrival and provide a positive first impression of the restaurant.
• Manage reservations and seating arrangements to ensure smooth service flow.
• Escort guests to their tables and present menus, ensuring they feel comfortable and attended to.
• Maintain an organized waiting list during busy periods and provide accurate wait time estimates to guests.
• Answer phone calls promptly, assist with inquiries, and handle reservation requests.
• Collaborate with servers, kitchen staff, and management to ensure seamless coordination and exceptional service.
• Monitor the dining area to anticipate guest needs and address any concerns promptly.
• Uphold cleanliness and organization in the host station and lobby area.
• Handle guest complaints or issues with professionalism and elevate to management when necessary.

Qualifications

• Excellent interpersonal and communication skills.
• Friendly, approachable, and customer-focused attitude.
• Ability to remain calm and composed under pressure in a fast-paced environment.
• Strong organizational and multitasking abilities.
• Previous experience in a customer service or hospitality role is preferred.

We offer attractive compensation package to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.