Luxury Guest Services Agent — Elevate Seaside Stays

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Dorsett Kai Tak Hong Kong is seeking a Guest Services Associate to welcome guests and ensure a smooth stay. You’ll handle reservations, check-ins, and check-outs with professionalism, addressing guest needs and inquiries.

Join a hotel that combines Marina lifestyle inspiration with modern leisure and business travel, offering a supportive team, secure overnight operations, and a commitment to guest satisfaction in a bustling Hong Kong location.

Qualifications

• University degree in hospitality or hotel management preferred.
• Positive attitude and excellent communication skills.
• Ability to work independently.

Responsibilities

• Welcome guests and assist them throughout their stay.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest needs, inquiries, and concerns with professionalism.
• Perform nightly reports and ensure the safety of the property during overnight hours.

Skills

Hospitality

Customer service

Communication skills

Independent work

Education

Hospitality degree preferred

Tools

Job description

Dorsett Kai Tak Hong Kong is seeking a Guest Services Associate to welcome guests and ensure a smooth stay. You’ll handle reservations, check-ins, and check-outs with professionalism, addressing guest needs and inquiries.

Join a hotel that combines Marina lifestyle inspiration with modern leisure and business travel, offering a supportive team, secure overnight operations, and a commitment to guest satisfaction in a bustling Hong Kong location.