Senior Guest Services Agent / Guest Services Agent

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Dorsett Kai Tak Hong Kong is seeking a Guest Services Associate to welcome guests and ensure a smooth stay. You’ll handle reservations, check-ins, and check-outs with professionalism, addressing guest needs and inquiries.

Join a hotel that combines Marina lifestyle inspiration with modern leisure and business travel, offering a supportive team, secure overnight operations, and a commitment to guest satisfaction in a bustling Hong Kong location.

Qualifications

• University degree in hospitality or hotel management preferred.
• Positive attitude and excellent communication skills.
• Ability to work independently.

Responsibilities

• Welcome guests and assist them throughout their stay.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest needs, inquiries, and concerns with professionalism.
• Perform nightly reports and ensure the safety of the property during overnight hours.

Skills

Hospitality

Customer service

Communication skills

Independent work

Education

Hospitality degree preferred

Tools

Job description

The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.

For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong Kong.

We offer attractive compensation package to the right candidate.

What You’ll Do

• Welcome guests and assist them throughout their stay.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest needs, inquiries, and concerns with professionalism.
• Perform nightl reports and ensure the safety of the property during overnight hours.

What We’re Looking For

• University graduated in hospitality or hotel managment preferred.
• A positive attitude and excellent communication skills.
• Ability to work independently

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.