Senior Guest Experience Specialist | Night Shift

Dorsett Kai Tak, Hong Kong; Hong Kong; On-site; HKD 179,000 - 186,000; Full time

Job summary

Dorsett Kai Tak in Hong Kong is seeking a guest services associate to welcome guests, manage reservations, and support guests throughout their stay. You will handle check-ins, check-outs, and address inquiries with a professional, guest-focused approach.

The role requires a positive attitude, strong communication skills, and the ability to work independently. Night audits may be required to ensure property safety during overnight hours.

Qualifications

• University graduate in hospitality or hotel management preferred.
• A positive attitude and excellent communication skills.
• Ability to work independently.

Responsibilities

• Welcome guests and assist them throughout their stay.
• Handle reservations, check-ins, and check-outs efficiently.
• Address guest needs, inquiries, and concerns with professionalism.
• Perform night audits and ensure the safety of the property during overnight hours.

Skills

Hospitality

Communication

Independent work

Education

Diploma or equivalent

Job description

Dorsett Kai Tak in Hong Kong is seeking a guest services associate to welcome guests, manage reservations, and support guests throughout their stay. You will handle check-ins, check-outs, and address inquiries with a professional, guest-focused approach.

The role requires a positive attitude, strong communication skills, and the ability to work independently. Night audits may be required to ensure property safety during overnight hours.