Guest Experience Leader — Luxury Hotel Front Desk

Dorsett Kai Tak Hong Kong; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Dorsett Kai Tak Hong Kong is seeking a guest services professional for our 373-room flagship to deliver outstanding hospitality across leisure and business stays.

In this role you will handle guest reservations and enquiries, support front desk operations, and perform other duties as required, while communicating effectively in English and Chinese. Diploma or above and at least 2 years in hospitality are expected.

Qualifications

• Diploma or above required.
• Minimum 2 years experience in the hotel or fine dining restaurant.
• Proficient in English and Chinese (Cantonese & Putonghua).

Responsibilities

• Deliver exceptional guest experiences.
• Handle guest reservations and enquiries.
• Undertake other duties assigned.

Skills

Guest service

Communication

Interpersonal skills

Education

Diploma or above

Job description

Dorsett Kai Tak Hong Kong is seeking a guest services professional for our 373-room flagship to deliver outstanding hospitality across leisure and business stays.

In this role you will handle guest reservations and enquiries, support front desk operations, and perform other duties as required, while communicating effectively in English and Chinese. Diploma or above and at least 2 years in hospitality are expected.