Growth-Focused APAC Account Manager | Upsell & Renewals

Centellic; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

Private medical insurance

Commission and Bonus (role specific)

25 days annual leave and an extra day

Employee Assistance and Support

Learning and development opportunities

Job summary

Centellic in Hong Kong seeks a client-focused APAC Account Leader to optimize renewal rates and grow the client base. You will manage high-value portfolios, negotiate with senior stakeholders, and partner with Client Services to deliver exceptional experiences across the client lifecycle.

You will use deep product understanding, market insight, and a rigorous sales process to drive growth and ensure contract execution in GDPR-compliant ways.

Qualifications

• Excellent negotiation and persuasion skills.
• Self-motivated and driven to achieve targets.
• Ability to build strong relationships with a range of stakeholders.
• Good knowledge of the legal & professional services sector.
• Ability to communicate effectively on the phone, by email and in person to senior stakeholders.
• Ability to present performance to internal stakeholders.
• Commercial responsibility for book of business.
• Proven track record of delivering growth.

Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling.
• Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
• Development and implementation of client sales plans for products and territories to meet your targets.
• Identify opportunities to upsell and upgrade by mapping out book of business and respective whitespace.
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products.
• Develop strong relationships with existing customers at conferences and product demonstrations.
• Assist with creation of proposals and sales pitches for new products to upsell existing clients.
• Deliver client analytics and reporting both internally & externally.
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
• Ensure your clients have signed contract and orders are processed in accordance with GDPR regulations.
• Work closely with the product development team to manage and complete projects.

Skills

Relationship management

Negotiation

Stakeholder management

Communication

Sales growth

Account governance

Job description

Centellic in Hong Kong seeks a client-focused APAC Account Leader to optimize renewal rates and grow the client base. You will manage high-value portfolios, negotiate with senior stakeholders, and partner with Client Services to deliver exceptional experiences across the client lifecycle.

You will use deep product understanding, market insight, and a rigorous sales process to drive growth and ensure contract execution in GDPR-compliant ways.