Account Manager

Centellic; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

Private medical insurance

Commission and Bonus (role specific)

25 days annual leave and an extra day

Employee Assistance and Support

Learning and development opportunities

Job summary

Centellic in Hong Kong seeks a client-focused APAC Account Leader to optimize renewal rates and grow the client base. You will manage high-value portfolios, negotiate with senior stakeholders, and partner with Client Services to deliver exceptional experiences across the client lifecycle.

You will use deep product understanding, market insight, and a rigorous sales process to drive growth and ensure contract execution in GDPR-compliant ways.

Qualifications

• Excellent negotiation and persuasion skills.
• Self-motivated and driven to achieve targets.
• Ability to build strong relationships with a range of stakeholders.
• Good knowledge of the legal & professional services sector.
• Ability to communicate effectively on the phone, by email and in person to senior stakeholders.
• Ability to present performance to internal stakeholders.
• Commercial responsibility for book of business.
• Proven track record of delivering growth.

Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling.
• Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
• Development and implementation of client sales plans for products and territories to meet your targets.
• Identify opportunities to upsell and upgrade by mapping out book of business and respective whitespace.
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products.
• Develop strong relationships with existing customers at conferences and product demonstrations.
• Assist with creation of proposals and sales pitches for new products to upsell existing clients.
• Deliver client analytics and reporting both internally & externally.
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
• Ensure your clients have signed contract and orders are processed in accordance with GDPR regulations.
• Work closely with the product development team to manage and complete projects.

Skills

Relationship management

Negotiation

Stakeholder management

Communication

Sales growth

Account governance

Job description

Centellic stands at the center of the markets it serves, empowering organizations with indispensable data and insight to make critical decisions on growth, risk and opportunity.

Through proprietary data, deep market expertise and AI-enabled technology, our platforms are embedded in client workflows. That capability is underpinned by our events, which bring the market together to share perspective and deepen understanding of the issues shaping each sector. Together, they give organizations earlier visibility of emerging trends, and the clarity and confidence to act when decisions matter.

At Centellic, we’re a global intelligence and information services business, setting the standard for how critical business decisions are made.

Why Centellic?

At Centellic, we help our clients make better decisions, and our people are at the heart of that work. Every individual plays an important role in this, bringing curiosity and high standards to everything they do.

Those who thrive here take ownership, care deeply about their work and are committed to excellence. Standards are high because our people set them that way. And while we have decades of expertise, we are still growing, pushing and building something extraordinary.

Centellic’s advantage is our people and the culture we’ve created together. It’s an environment where individuality is encouraged, relationships are genuine, and there’s a strong sense of purpose in what we’re building together. Collaborative, respectful and driven, we take our work seriously without taking ourselves too seriously.

This APAC role is responsible for managing a high value portfolio of clients and to optimise our renewal rates by volume and value. You will use your proven relationship, management and negotiation skills to grow our client base and identify the needs of our clients and offer tailored solutions and services. You will have a deep understanding of the product, the personas we sell to, the products application to these clients in the respective sector and adhere to best practice through a rigorous sales process. You will need to workin partnership with our Client Services team to ensure the client receives an excellent experience throughout the client life cycle, taking full accountability for the health of your book of business.

Key Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling.
• Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value.
• Development and implementation of client sales plans for products and territories to meet your
• Identify opportunities to upsell and upgrade by mapping out book of business and respective whitespace.
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products.
• Develop strong relationships with existing customers at conferences and product demonstrations.
• Assist with creation of proposals and sales pitches for new products to upsell existing clients.
• Deliver client analytics and reporting both internally & externally.
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status.
• Ensure your clients have signed contract and orders are processed in accordance with GDPR regulations.
• Work closely with the product development team to manage and complete projects.

Additional Skills and Responsibilities

• Excellent negotiation and persuasion skills
• Self-motivated and driven to achieve targets consistently
• Ability to build strong relationships with a range of stakeholders, both internal and external
• Good knowledge of the legal & professional services sector
• Ability to communicate effectively on the phone, by email and in person to senior stakeholders
• Ability to present performance to internal stakeholders
• Commercial responsibility for book of business
• Proven track record of delivering growth

Our people are our most valuable asset, as such, we offer a competitive salary with excellent benefits package including:

5 day working week

Private medical insurance

Commission and Bonus (role specific)

25 days annual leave and an extra day off to celebrate your birthday

Employee Assistance and Support

Learning and development opportunities