Client Success Manager (Professional Solutions)

Omni Group Asia Limited; Hong Kong Island; On-site; HKD 360,000 - 540,000; Full time

Job summary

Omni Group Asia Limited is seeking a Client Success Manager (Professional Solutions) to manage a portfolio of client accounts and serve as the primary contact. You will drive renewals, retention, and growth while building strong relationships with key decision-makers.

This role requires 3–5 years in account management or related fields, with a proven track record in client retention and account expansion. English and Cantonese fluency is essential, Mandarin a plus, and occasional travel may be

Qualifications

• 3–5 years of experience in account management, business development, or a related client-facing role.
• Proven track record in client retention, account growth, and relationship management.
• Experience in B2B sales or consultative solution selling is preferred.
• Strong interpersonal, influencing, and negotiation skills.
• Excellent planning, organisation, and time management abilities.
• Fluent in English and Cantonese; Mandarin is a plus.
• Willingness to travel occasionally, if required.

Responsibilities

• Manage a portfolio of assigned client accounts and act as the main point of contact.
• Achieve account renewal, retention, and growth targets.
• Build and maintain strong relationships with key client stakeholders and decision-makers.
• Lead ongoing client engagement to drive usage, satisfaction, and long‑term partnership value.
• Identify opportunities for account expansion through up‑selling and cross‑selling.
• Conduct regular account reviews to demonstrate value and support client retention.
• Address client concerns and coordinate with internal teams to resolve issues effectively.
• Monitor service delivery and ensure client expectations are met.
• Develop account plans and engagement strategies to support growth.
• Maintain a healthy pipeline of opportunities and update CRM records accurately.
• Stay informed on market trends and client needs to identify new business opportunities.
• Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Skills

Account management

Client retention

Relationship management

Negotiation

Business development

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM systems

Microsoft Office

Job description

Client Success Manager (Professional Solutions)

Manage a portfolio of assigned client accounts and act as the main point of contact.

Achieve account renewal, retention, and growth targets.

Build and maintain strong relationships with key client stakeholders and decision-makers.

Lead ongoing client engagement to drive usage, satisfaction, and long‑term partnership value.

Identify opportunities for account expansion through up‑selling and cross‑selling.

Conduct regular account reviews to demonstrate value and support client retention.

Address client concerns and coordinate with internal teams to resolve issues effectively.

Monitor service delivery and ensure client expectations are met.

Develop account plans and engagement strategies to support growth.

Maintain a healthy pipeline of opportunities and update CRM records accurately.

Stay informed on market trends and client needs to identify new business opportunities.

Collaborate with internal stakeholders across sales, operations, product, and customer support to deliver a strong client experience.

Requirements

3–5 years of experience in account management, business development, or a related client‑facing role.

Proven track record in client retention, account growth, and relationship management.

Experience in B2B sales or consultative solution selling is preferred.

Strong interpersonal, influencing, and negotiation skills.

Excellent planning, organisation, and time management abilities.

Able to manage multiple priorities and work effectively in a fast‑paced environment.

Strong verbal and written communication skills.

Comfortable working independently and collaboratively within a team.

Proficient in Microsoft Office and CRM systems.

Experience working in a multicultural environment is an advantage.

Bachelor’s degree or equivalent preferred.

Fluent in English and Cantonese; Mandarin is a plus.

Willingness to travel occasionally, if required.