Global Travel Vertical Strategy & Operations Lead

Klook; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Klook in Hong Kong seeks a globally oriented product and commercial leader to drive performance across travel verticals, from attractions to mobility. You’ll shape strategy, align supply and demand, and coordinate technology with business goals to scale our offerings.

Partner with regional teams, manage cross-functional programs, and lead initiatives that improve booking experience, pricing, and profitability. Strong analytics and a startup mindset are essential.

Qualifications

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics.
• Experience in travel products (Attractions/Shows/Tours) or in-destination transport is a plus.
• Track record of successfully driving cross-department projects is preferred.
• Fluent in English and Chinese; additional languages are a plus.
• Startup attitude: collaborative, entrepreneurial, and able to work independently when required.

Responsibilities

• Lead & drive commercial and service level performance for travel product verticals globally.
• Shape the business model and roadmaps for the vertical, coordinating with regional teams on go-to-market strategies.
• Lead initiatives and work with cross-functional teams to drive vertical performance at scale (customer satisfaction, pricing, profitability, etc).
• Collaborate with product & technology teams to improve exposure, usability, and conversion on app/website.
• Build metrics and mechanisms to monitor and analyze commercial and operational performance.

Skills

Strategic thinking

Cross-functional leadership

Data analysis

Project management

Communication

Job description

Klook in Hong Kong seeks a globally oriented product and commercial leader to drive performance across travel verticals, from attractions to mobility. You’ll shape strategy, align supply and demand, and coordinate technology with business goals to scale our offerings.

Partner with regional teams, manage cross-functional programs, and lead initiatives that improve booking experience, pricing, and profitability. Strong analytics and a startup mindset are essential.