Senior Manager, Vertical Planning & Operations

Klook; Hong Kong; On-site; HKD 1,000,000 - 1,500,000; Full time

Job summary

Klook is seeking a senior leader to drive commercial and service level performance for its travel product verticals globally, spanning attractions, tours, activities, and mobility. You will shape the business model and roadmaps from supply to demand, coordinating with regional teams to develop go-to-market strategies for new verticals.

In this role, you will lead cross-functional programs to boost customer satisfaction, track traffic channels, optimize inventory and pricing, and partner with

Qualifications

• 5+ years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management

Responsibilities

• Lead and drive commercial and service level performance for travel product verticals globally across attractions, tours, activities and mobility.
• Shape business model and roadmaps for the vertical, developing go-to-market strategies with regional teams.
• Lead cross-functional initiatives to improve customer satisfaction, traffic channels, inventory, pricing and profitability.
• Collaborate with product and technology teams to enhance exposure, usability and conversion in booking processes.
• Build metrics and mechanisms to monitor and analyze commercial and operational performance.

Skills

Cross-functional leadership

Data-driven decision making

Strategic thinking

Communication

English & Chinese fluency

Tools

SQL

Excel

Job description

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.
• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc
• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll do?

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.
• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc
• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need?

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
• Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus
• Track record of successfully driving cross departmental projects is preferred
• Fluent in both English and Chinese. Proficiency in additional languages is a plus.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
• Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.