Manager, Vertical Planning & Operations (Experiences Vertical)

Klook; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Klook in Hong Kong seeks a globally oriented product and commercial leader to drive performance across travel verticals, from attractions to mobility. You’ll shape strategy, align supply and demand, and coordinate technology with business goals to scale our offerings.

Partner with regional teams, manage cross-functional programs, and lead initiatives that improve booking experience, pricing, and profitability. Strong analytics and a startup mindset are essential.

Qualifications

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics.
• Experience in travel products (Attractions/Shows/Tours) or in-destination transport is a plus.
• Track record of successfully driving cross-department projects is preferred.
• Fluent in English and Chinese; additional languages are a plus.
• Startup attitude: collaborative, entrepreneurial, and able to work independently when required.

Responsibilities

• Lead & drive commercial and service level performance for travel product verticals globally.
• Shape the business model and roadmaps for the vertical, coordinating with regional teams on go-to-market strategies.
• Lead initiatives and work with cross-functional teams to drive vertical performance at scale (customer satisfaction, pricing, profitability, etc).
• Collaborate with product & technology teams to improve exposure, usability, and conversion on app/website.
• Build metrics and mechanisms to monitor and analyze commercial and operational performance.

Skills

Strategic thinking

Cross-functional leadership

Data analysis

Project management

Communication

Job description

Job Description

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.


• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.


• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc


• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels


• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll do?

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.


• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.


• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc


• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels


• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need?

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management


• Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus


• Track record of successfully driving cross departmental projects is preferred


• Fluent in both English and Chinese. Proficiency in additional languages is a plus.


• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required


• Globally-minded and comfortable working with people from different cultural background and in different time zones


• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations


• Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment


• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources


• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results