Global Travel Vertical Strategy & Operations Lead

Klook

Hong Kong

On-site

HKD 1,000,000 - 1,500,000

Full time

9 days ago

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Job summary

Klook is seeking a senior leader to drive commercial and service level performance for its travel product verticals globally, spanning attractions, tours, activities, and mobility. You will shape the business model and roadmaps from supply to demand, coordinating with regional teams to develop go-to-market strategies for new verticals.

In this role, you will lead cross-functional programs to boost customer satisfaction, track traffic channels, optimize inventory and pricing, and partner with

Qualifications

5+ years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management

Responsibilities

Lead and drive commercial and service level performance for travel product verticals globally across attractions, tours, activities and mobility.
Shape business model and roadmaps for the vertical, developing go-to-market strategies with regional teams.
Lead cross-functional initiatives to improve customer satisfaction, traffic channels, inventory, pricing and profitability.
Collaborate with product and technology teams to enhance exposure, usability and conversion in booking processes.
Build metrics and mechanisms to monitor and analyze commercial and operational performance.

Skills

Cross-functional leadership

Data-driven decision making

Strategic thinking

Communication

English & Chinese fluency

Tools

SQL

Excel

Job description

In this role, you will lead cross-functional programs to boost customer satisfaction, track traffic channels, optimize inventory and pricing, and partner with

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