Manager, Vertical Planning & Operations (Strategic Partnerships)

Klook; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Klook is seeking a Vertical Planning & Operations Manager in Hong Kong to define competitiveness of our supply quality and build measurable impact of performance. You will leverage commercial acumen to identify high-value opportunities within strategic accounts and design operational roadmaps to capture them.

You will act as the main contact for local implementation of global innovations and provide analytical support to uncover new market opportunities, coordinating cross-functional teams to

Qualifications

• 6–7 years in sales, operations, strategy, or project management.
• Strong business and commercial sense.
• Experience with strategic partnerships or account management.
• Fluency in English and Mandarin.
• Detail-oriented, innovative, adaptable, and results-driven.

Responsibilities

• Lead project prioritization, planning, KPIs, and team motivation.
• Identify strategic account growth opportunities and revenue streams.
• Coordinate cross-functional projects across departments.
• Manage senior stakeholders for buy-in and resources.
• Own projects end-to-end with a results-driven mindset.

Skills

Strategic planning

Cross-functional leadership

Analytical thinking

Stakeholder management

English & Mandarin

Tools

SQL

AI tools

Job description

As the Vertical Planning & Operations (Strategic Partnerships) Manager, you will be instrumental to define competitiveness of our supply quality and lead to build measurable impact of the performance. You will heavily leverage your commercial acumen to identify high-value opportunities within key strategic accounts and design the operational roadmaps to capture them.

You’ll also be acting as a main point of contact for the local implementation of global operational innovations and provide analytical support in order to identify new opportunities in the market. You are an expert at interpreting and actioning strategic business goals, with a proven track record of managing cross-functional team projects and aligning them toward strict outcome goals.

What You’ll Do

• Strategic Planning & Prioritization: Lead project prioritization and planning as well as setting the relevant KPIs and motivating the team to follow through.
• Commercial Opportunity Identification: Utilize sharp commercial sense to evaluate marketplace dynamics, identify strategic account growth areas, and unlock new revenue or supply streams.
• Cross-Functional Leadership: Champion complex cross-team projects, aligning diverse department goals to achieve singular, high-impact outcome metrics.
• Stakeholder Management: Use your communication and relationship skills to coordinate with senior stakeholders to get buy-in and resource commitment.
• End-to-End Ownership: Bring a history of owning projects and a relentless attitude in driving these through to completion.

What You’ll Need To Succeed

• Experience: 6–7 years of sales, operations, strategy, or project management experience required, ideally with a focus on strategic partnerships or account management.
• Commercial Acumen: Strong business and commercial sense, with a proven ability to spot and capitalize on key strategic account opportunities.
• Project Governance: Exceptional ability to manage cross-team projects, steer cross-functional collaborators, and consistently shoot for aggressive outcome goals.
• Analytical Polish: Strong problem-solving, logical, reasoning, and analytical skills coupled with marketplace knowledge and a high level of operational savvy.
• Influence & Communication: Strong communication skills with fluency in English & Mandarin. Ability to influence the organization including senior stakeholders.
• Mindset: Having a “can-do” attitude, being very detailed-oriented , innovative, adaptable , and heavily results-driven.

It’s Great If You Have

• Industry Background: Experience in Internet, E-commerce, technology or travel.
• Technical Savvy: Working knowledge of SQL/AI tools
• Entrepreneurial Drive: Passionate about data, building things up from scratches
• Experience across both startup and larger company environments is a plus

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.