Generalist, Client Services (Account Services), SME Banking

DBS Bank Ltd; Hong Kong; Vor Ort; HKD 201.000 - 312.000; Vollzeit

Zusammenfassung

DBS Bank Ltd in Hong Kong seeks a Customer Service professional to act as the primary contact for SME clients, handling daily banking inquiries and digital platform usage. You’ll work with Relationship Managers and product teams to support onboarding and account setup, ensuring compliance with bank policies.

The role requires strong analytical and communication skills, familiarity with banking systems, and a client-focused mindset to deliver high-quality service and continuous improvement.

Qualifikationen

• University degree or equivalent professional qualification in Business, Finance, or a related field.
• Proven ability to deliver high-quality client service and support within financial services.
• Experience with SME banking or corporate client service is preferred.

Aufgaben

• Act as the primary point of contact for SME clients, resolving inquiries related to daily banking transactions, account maintenance, and digital platform usage.
• Deliver high-quality service by ensuring timely and accurate resolution of client issues and escalations.
• Partner with Relationship Managers and product teams to facilitate smooth client onboarding and account setup processes.
• Ensure all client service activities adhere to regulatory requirements, compliance standards, and internal bank policies.
• Identify process gaps and contribute to continuous improvement initiatives to elevate the client experience.

Kenntnisse

Analytical skills

Communication skills

Problem-solving

Banking systems experience

Ausbildung

Bachelor’s degree in Business/Finance or related field

Tools

Banking platforms

Digital client platforms

Jobbeschreibung

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Act as the primary point of contact for SME clients, resolving inquiries related to daily banking transactions, account maintenance, and digital platform usage.
• Deliver high-quality service by ensuring timely and accurate resolution of client issues and escalations.
• Partner with Relationship Managers and product teams to facilitate smooth client onboarding and account setup processes.
• Ensure all client service activities adhere to regulatory requirements, compliance standards, and internal bank policies.
• Identify process gaps and contribute to continuous improvement initiatives to elevate the client experience.

Requirements

• University degree or equivalent professional qualification in Business, Finance, or a related field.
• Prior experience in client service, operations, or relationship support within the financial services industry, preferably in SME banking.
• Solid knowledge of banking products, cash management services, and trade transactions.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams.
• Proficiency in utilizing banking systems and digital client platforms.

Location

Mira Place Tower A

Job

Customer Service

Schedule

Regular

Employee Status

Full time