SME Banking Client Services Specialist

DBS Bank Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

DBS Bank Ltd in Hong Kong seeks a Customer Service professional to act as the primary contact for SME clients, handling daily banking inquiries and digital platform usage. You’ll work with Relationship Managers and product teams to support onboarding and account setup, ensuring compliance with bank policies.

The role requires strong analytical and communication skills, familiarity with banking systems, and a client-focused mindset to deliver high-quality service and continuous improvement.

Qualifications

• University degree or equivalent professional qualification in Business, Finance, or a related field.
• Proven ability to deliver high-quality client service and support within financial services.
• Experience with SME banking or corporate client service is preferred.

Responsibilities

• Act as the primary point of contact for SME clients, resolving inquiries related to daily banking transactions, account maintenance, and digital platform usage.
• Deliver high-quality service by ensuring timely and accurate resolution of client issues and escalations.
• Partner with Relationship Managers and product teams to facilitate smooth client onboarding and account setup processes.
• Ensure all client service activities adhere to regulatory requirements, compliance standards, and internal bank policies.
• Identify process gaps and contribute to continuous improvement initiatives to elevate the client experience.

Skills

Analytical skills

Communication skills

Problem-solving

Banking systems experience

Education

Bachelor’s degree in Business/Finance or related field

Tools

Banking platforms

Digital client platforms

Job description

DBS Bank Ltd in Hong Kong seeks a Customer Service professional to act as the primary contact for SME clients, handling daily banking inquiries and digital platform usage. You’ll work with Relationship Managers and product teams to support onboarding and account setup, ensuring compliance with bank policies.

The role requires strong analytical and communication skills, familiarity with banking systems, and a client-focused mindset to deliver high-quality service and continuous improvement.