Generalist, Client Services, SME Banking

DBS Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 250,000 - 360,000; Full time

Benefits offered by this job

No listed perks

Job summary

DBS Bank (Hong Kong) Limited in Hong Kong is seeking a Generalist, Client Services for SME Banking to deliver professional service to Midcap clients and support day-to-day inquiries.

You will collaborate with Relationship Managers, Operations and Product teams to ensure seamless banking solutions, assist onboarding and documentation while complying with regulatory guidelines, and seek process improvements to enhance client satisfaction.

Qualifications

• Degree holder with majors in business, economics or finance is preferred.
• Strong communication and interpersonal skills with internal and external teams.
• Proactive problem solving and client-focused mindset.

Responsibilities

• Provide high-quality client service support to Midcap clients
• Manage and resolve client inquiries, transaction requests, and service issues promptly and accurately.
• Collaborate with Relationship Managers, Operations and Product teams to deliver banking solutions.
• Support client onboarding, account maintenance, and documentation in compliance with regulations.
• Identify opportunities to optimize processes to improve service delivery.

Skills

Customer service

Communication

Teamwork

Education

Bachelor's degree in business, economics or finance

Job description

Generalist, Client Services, SME Banking

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities:

• Provide high-quality client service support to Midcap clients
• Manage and resolve client inquiries, transaction requests, and service issues in a timely and accurate manner.
• Collaborate closely with Relationship Managers, Operations, and Product teams to deliver seamless banking solutions.
• Support client onboarding, account maintenance, and documentation processes in compliance with regulatory and internal guidelines.
• Identify opportunities for process optimization to enhance service delivery and client satisfaction

Requirements:

• Degree holder with majors in business, economics or finance is preferred.
• Ability to communicate with internal and external departments
• Good PC skill and good teamwork spirit

Location: The Center

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities:

• Provide high-quality client service support to Midcap clients
• Manage and resolve client inquiries, transaction requests, and service issues in a timely and accurate manner.
• Collaborate closely with Relationship Managers, Operations, and Product teams to deliver seamless banking solutions.
• Support client onboarding, account maintenance, and documentation processes in compliance with regulatory and internal guidelines.
• Identify opportunities for process optimization to enhance service delivery and client satisfaction

Requirements:

• Degree holder with majors in business, economics or finance is preferred.
• Ability to communicate with internal and external departments
• Good PC skill and good teamwork spirit

Location: The Center

Job: Customer Service

Schedule: Regular

Employee Status: Full time

Unlock job insights

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DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

DBS is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 17 consecutive years from 2009 to 2025.

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

DBS is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 17 consecutive years from 2009 to 2025.