Customer Service Manager - SME

OCBC; Hong Kong; On-site; HKD 216,000 - 384,000; Full time

Job summary

OCBC in Hong Kong is seeking a capable SME Banking professional to support routine SME account operations, ensure adherence to procedures, and coordinate with customers and internal departments on AML, remittance, and service requests.

The role requires 5–8 years of banking experience in SME banking and AML, strong PC skills, and excellent multilingual communication in English, Cantonese and Putonghua. Teamwork and detail orientation are essential for success.

Qualifications

• Form 5/ DSE full certificate / Diploma holder.
• 5 to 8 years banking experience in SME banking and AML.
• Good PC skills in using MS Office.
• Detail-minded, good interpersonal and communication skills and can work well in a team.
• Proficiency in written and spoken English, Cantonese and Putonghua.

Responsibilities

• Support the routine operations of SME account to ascertain adherence to proper procedure.
• Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter.
• Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer’s feedback or handle complaint referred by Customer Care.
• Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor.
• Provide assistant to AM on problem solving and timely escape to senior if necessary

Skills

Interpersonal skills

Multilingual

Teamwork

Education

Form 5 / DSE / Diploma

Tools

MS Office

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What You Will Be Doing

• Support the routine operations of SME account to ascertain adherence to proper procedure.
• Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter.
• Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer’s feedback or handle complaint referred by Customer Care.
• Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor.
• Provide assistant to AM on problem solving and timely escape to senior if necessary

What Are We Looking For

• Form 5/ DSE full certificate / Diploma holder
• 5 to 8 years banking experience in SME banking and AML
• Good PC skills in using MS Office
• Detail-minded, good interpersonal and communication skills and can work well in a team
• Proficiency in both written and spoken English, Cantonese and Putonghua.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.