Fitness Centre Receptionist & Member Services

The Peninsula Hong Kong; Hong Kong; On-site; HKD 212,000 - 246,000; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional benefits

MPF or ORSO retirement scheme

Job summary

The Peninsula Hong Kong is seeking a service-oriented individual to join our team in a role focused on guest care, member services, and front desk support. The successful candidate will help manage inquiries, memberships, and tours, ensuring a seamless experience for guests in one of Hong Kong's iconic hotels.

Applicants should have 1-2 years of hotel experience, fluent English, Cantonese, and Mandarin, and solid knowledge of Microsoft Office.

Qualifications

• 1-2 years related experience in the hotel industry.
• Fluent in spoken and written English, Cantonese & Mandarin.
• Knowledge of Microsoft Office.
• Demonstrates passion for guest care.

Responsibilities

• Handles requests and inquiry by providing prompt and courteous response.
• Assists in membership maintenance, administration, and schedule reservation.
• Offers Fitness Centre membership information, arranges appointments for tours, assists in the enrolment procedures.
• Present accurate bills, handles cash payment and other mode of payment, and post correctly.

Skills

Fluent English

Cantonese

Mandarin

Microsoft Office

Job description

The Peninsula Hong Kong is seeking a service-oriented individual to join our team in a role focused on guest care, member services, and front desk support. The successful candidate will help manage inquiries, memberships, and tours, ensuring a seamless experience for guests in one of Hong Kong's iconic hotels.

Applicants should have 1-2 years of hotel experience, fluent English, Cantonese, and Mandarin, and solid knowledge of Microsoft Office.