Bilingual Receptionist: Member Experience & Club Access

Soho House & Co; Hong Kong; On-site; HKD 200,880 - 267,840; Full time

Benefits offered by this job

5‑day work week

12 days annual leave

17 days holidays

Medical and dental insurance

Life insurance

Maternity and paternity leave

Marriage leave

Birthday leave and perks

Study/exam leave and allowance

Discretionary bonus

Transportation allowance

Mental health support program

Team meals and events

Job summary

Soho House Hong Kong is seeking a Receptionist to warmly greet members and guests, manage inquiries by phone and email, and support reservations in line with Soho House standards.

You will maintain a professional reception area, assist across departments, and stay informed about membership rules, club facilities, events, and promotions. Fluency in English and Cantonese or Mandarin is required. A flexible schedule and teamwork mindset are essential.

Qualifications

• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication skills to interact with internal and external stakeholders.
• Experience in customer service, preferably in hospitality.
• Willingness to work a flexible schedule and take on required assignments to promote teamwork.

Responsibilities

• Greet and welcome members and guests with eye contact and a genuine smile.
• Handle phone calls, email inquiries and reservations according to Soho House standards.
• Maintain a positive attitude toward members' requirements and requests at all times.
• Navigate guests around the club and locate suitable seating.
• Inform members of membership rules and club procedures.
• Coordinate communication across departments and with members and guests.
• Ensure access control to the club for current members and their guests.
• Maintain a clean and immaculate reception area and a superior arrival experience.
• Be well informed about the club, membership, facilities, promotions and events.

Skills

Organizational skills

Interpersonal skills

Customer service experience

Flexible schedule

Job description

Soho House Hong Kong is seeking a Receptionist to warmly greet members and guests, manage inquiries by phone and email, and support reservations in line with Soho House standards.

You will maintain a professional reception area, assist across departments, and stay informed about membership rules, club facilities, events, and promotions. Fluency in English and Cantonese or Mandarin is required. A flexible schedule and teamwork mindset are essential.