Front Desk Agent

HSH Group / The Peninsula Hong Kong; Hong Kong; On-site; HKD 223,200 - 312,480; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirementscheme

Job summary

The Peninsula Hong Kong is seeking a service-minded guest relations professional to join our front office team. You will welcome guests, assist with arrivals and departures, and deliver personalized service in a luxury hotel environment.

Fluent English and Chinese are required, overnight shifts may be necessary, and MS Office plus PMS experience is preferred. We offer competitive benefits and a range of statutory holidays.

Qualifications

• Experience in hospitality industry (2+ years)
• Hands-on MS Office and PMS experience
• Fluent in English and Chinese

Responsibilities

• Welcomes guests in a friendly and pleasant manner
• Processes guest arrivals and departures with prompt, courteous service
• Provides efficient and personalized service to guests, and caters to any special requests
• Ensures the highest degree of guest satisfaction which is reflected in service standards

Skills

English

Chinese

Tools

MS Office

PMS software

Job description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities

• Welcomes guests in a friendly and pleasant manner
• Processes guest arrivals and departures by providing prompt and courteous service
• Provides efficient and personalized service to guests, and caters to any special requests
• Ensures the highest degree of guest satisfaction which is well reflected in Forbes, LQA and The Peninsula Service Principles

General Requirements

• Minimum of twoyears' experience in the hospitality industry
• Hands-on experience with MS Office and PMS software
• Fluent in spoken English and Chinese
• Overnight duty will be required

The Peninsula Hong Kong

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.