Member Services & Operations Officer

In Express Recreation Management Ltd; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

In Express Recreation Management Ltd, Waterfall Sports and Wellness Olympic club and Island East Club in Hong Kong are expanding our team for a Front Desk / Operations Assistant role. You will handle member inquiries and support daily club operations.

The ideal candidate has at least 2 years of customer service or operations experience, excellent Cantonese, English and Mandarin, and a proactive, independent work style to meet deadlines.

Qualifications

• At least 2 years of customer service, operation, or relevant experience.
• Strong communication and customer service skills, self-motivation, and the ability to work independently to meet deadlines and deliver results efficiently.
• Good command of spoken and written Cantonese, English and Mandarin

Responsibilities

• Handle members' inquiries and ensure compliance
• Maintain daily club operations
• Conduct regular daily facility checks
• Support with other administrative tasks as requested by management

Skills

Customer service

Communication skills

Independent worker

Job description

In Express Recreation Management Ltd, Waterfall Sports and Wellness Olympic club and Island East Club in Hong Kong are expanding our team for a Front Desk / Operations Assistant role. You will handle member inquiries and support daily club operations.

The ideal candidate has at least 2 years of customer service or operations experience, excellent Cantonese, English and Mandarin, and a proactive, independent work style to meet deadlines.