Fine-Dining Captain: Guest Experience Leader

Jia Group Holdings Limited

Hong Kong

On-site

HKD 240,000 - 360,000

Full time

3 days ago

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Job summary

Jia Group Holdings Limited in Hong Kong is seeking a service-focused hospitality professional to deliver exceptional dining experiences in a fine-dining setting. You will greet guests, explain the menu, set tables to event standards, and coordinate with the kitchen to ensure timely service.

You will coach junior staff, uphold SOPs, conduct monthly inventory checks on equipment, and maintain high energy and teamwork.

Qualifications

Experience in fine-dining hospitality is preferred.
Customer-service mindset with ability to deliver high-end service.
Excellent presentation and conversational skills.
Energetic team player with a passion for people.
English fluency; Cantonese ability is advantageous.

Responsibilities

Ensure guests are serviced within a specified time.
Have a good knowledge of menu and presentation standards.
Able to answer questions regarding the menu and assist with menu selections.
Set tables according to the type of event and service standards.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
Check with guests to ensure satisfaction with each food course and beverages.
Responsible for clearing, collecting and returning food and beverage items to the assigned area.
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
Ensures restaurant standards and SOP's are consistently implemented.
Conducts monthly inventory checks on all operating equipment and supplies.
Take an active role in coaching and developing junior staff.