Guest Experience & Restaurant Operations Manager

Jia Group Holdings Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Jia Group Holdings Limited in Hong Kong is seeking a passionate F&B service leader to oversee service quality and operational efficiency across the restaurant. You will collaborate with all sections, train and supervise staff, and organize shifts to maintain high standards of hygiene, service and guest satisfaction.

The ideal candidate has at least 2 years in a similar role, is fluent in English, Cantonese and Mandarin, and demonstrates a customer-oriented mindset, strong organizational skills,

Qualifications

• Minimum 2+ years of work experience in a similar capacity.
• Fluent in English, Cantonese and Mandarin.
• Customer-oriented mindset with strong interpersonal skills.
• Well-organized and detail-oriented with a sense of responsibility.
• Excellent communication and problem-solving abilities.

Responsibilities

• Collaborate with all restaurant sections to uphold food quality and sanitation standards.
• Train and supervise team members to ensure service consistency.
• Organize shifts and scheduling for the team.
• Handle customer inquiries, complaints, and feedback promptly.
• Build strong relationships with guests and create memorable dining moments.

Skills

Leadership

Team spirit

Customer service orientation

Organizational skills

Communication skills

Problem-solving

Job description

Jia Group Holdings Limited in Hong Kong is seeking a passionate F&B service leader to oversee service quality and operational efficiency across the restaurant. You will collaborate with all sections, train and supervise staff, and organize shifts to maintain high standards of hygiene, service and guest satisfaction.

The ideal candidate has at least 2 years in a similar role, is fluent in English, Cantonese and Mandarin, and demonstrates a customer-oriented mindset, strong organizational skills,