F&B Service Team Leader — Chinese Cuisine

Hyatt Centric; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Hyatt Centric Victoria Harbour in Hong Kong is seeking a Service Associate to assist in mise-en-place, service, and cashiering while maximizing guest satisfaction in the outlet. The role requires adherence to Chinese cuisine service standards, effective handling of inquiries, and friendly, proactive guest engagement.

The candidate should be able to take orders, serve food and beverages, and maintain cleanliness and organization of the dining area, with strong teamwork and the ability to work

Qualifications

• Strong leadership and communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in both spoken and written English and Chinese.
• Excellent problem-solving skills with a focus on culinary excellence.
• Able to work independently.

Responsibilities

• Mise-en-place, service, cashiering and maximizing guest satisfaction in the outlet.
• Ensure compliance with service standards specific to Chinese cuisine.
• Handle guest inquiries and complaints effectively.
• Take orders and serve food and beverages.
• Ensure cleanliness and organization of the dining area.
• Check inventory in sections for daily requisition.
• Provide menu recommendations and answer guest questions.
• Assign seats and take orders, recommending dishes and beverages.
• Perform duties assigned by the Management Team as necessary.

Skills

Leadership

Multitasking

Bilingual English & Chinese

Problem-solving

Independent

Service-oriented

Under pressure

Tools

MS Office

Job description

Hyatt Centric Victoria Harbour in Hong Kong is seeking a Service Associate to assist in mise-en-place, service, and cashiering while maximizing guest satisfaction in the outlet. The role requires adherence to Chinese cuisine service standards, effective handling of inquiries, and friendly, proactive guest engagement.

The candidate should be able to take orders, serve food and beverages, and maintain cleanliness and organization of the dining area, with strong teamwork and the ability to work