Front Desk Supervisor & Guest Experience Leader

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 179,000 - 268,000; Full time

Benefits offered by this job

Training programmes

Job summary

Hyatt Centric Victoria Harbour Hong Kong is seeking a proactive Front Desk Associate to greet guests, check in/out, and address requests with warmth. You will be part of a dynamic hospitality team in a prime Hong Kong location.

The ideal candidate has strong communication skills, at least 3 years in front desk, and familiarity with Opera PMS, plus fluency in English and Cantonese. Comprehensive training and career growth opportunities are provided.

Qualifications

• Strong communication and interpersonal skills.
• At least 3 years Front Desk experience.
• Proficient in Opera PMS system.
• Fluent in English and Cantonese.

Responsibilities

• Provide outstanding services and ensure customer satisfaction.
• Take reservations and perform check-in and check-out services.
• Address customer concerns and complaints promptly and professionally.
• Supervise associates in their assigned job duties.

Skills

Good communication and interpersonal

Minimum 3 years relevant experience in

Knowledge in Opera System is must

Good command of English and Cantonese

Job description

Hyatt Centric Victoria Harbour Hong Kong is seeking a proactive Front Desk Associate to greet guests, check in/out, and address requests with warmth. You will be part of a dynamic hospitality team in a prime Hong Kong location.

The ideal candidate has strong communication skills, at least 3 years in front desk, and familiarity with Opera PMS, plus fluency in English and Cantonese. Comprehensive training and career growth opportunities are provided.