Restaurant Service Supervisor – Guest Experience & Training

Hyatt Centric; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Hyatt Centric Victoria Harbour in Hong Kong is seeking a Service Associate to support F&B operations. Under the direction of the F&B Operations Manager, you will assist with mis-en-place, service, cashiering, and driving guest satisfaction across outlets.

You will manage shift schedules, train staff on Chinese dining experiences, handle feedback professionally, collaborate with kitchen teams, monitor service standards, and report on performance metrics.

Qualifications

• Strong leadership and communication skills
• Ability to multitask and prioritize effectively
• Proficiency in both spoken and written English and Chinese
• Excellent problem-solving skills with a focus on culinary excellence
• Able to work independently
• Pleasant, service-oriented and outgoing personality
• Able to work under pressure, in a dynamic and fast-paced environment
• Proficient in MS Office applications

Responsibilities

• mis-en-place, service, cashiering and maximization of guest satisfaction in the outlets
• Manage team schedules and ensure manning meet service demands
• Train and mentor associates on Chinese dining experiences and service
• Handle customer complaints and feedback professionally
• Collaborate with kitchen associates to ensure timely service and quality
• Monitor service standards and implement improvements as needed
• Prepare reports on team performance and service metrics
• Practice economy of food, beverage, paper suppliers, electricity and water (practice recycling whenever possible)
• Check inventory in sections appointed for daily requisition
• Perform any duties assigned by the Management Team deemed necessary

Skills

Leadership

Communication

Multitasking

Bilingual Eng/Chi

Problem Solving

Independent Work

Service-Oriented

Pressure Handling

MS Office

Tools

MS Office

Job description

Hyatt Centric Victoria Harbour in Hong Kong is seeking a Service Associate to support F&B operations. Under the direction of the F&B Operations Manager, you will assist with mis-en-place, service, cashiering, and driving guest satisfaction across outlets.

You will manage shift schedules, train staff on Chinese dining experiences, handle feedback professionally, collaborate with kitchen teams, monitor service standards, and report on performance metrics.