Enterprise Account Manager

Kody; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Kody, a fast-growing fintech, is seeking an experienced Account Manager in Hong Kong to lead enterprise-level client relationships across the Asia-Pacific region. You will coordinate with cross-functional teams, drive account strategy, and identify upsell opportunities while delivering exceptional service.

The role requires 8-10 years of B2B account management experience in a fintech/SaaS environment, with fluency in English, Mandarin and Cantonese, and strong communication skills.

Qualifications

• 8-10 years of experience managing enterprise level B2B accounts in complex environments.
• Experience in fintech, SaaS, or payment services is preferred.
• Fluent in English, Mandarin and Cantonese.

Responsibilities

• Relationship management: Build deep relationships with decision makers and executives on strategic accounts, coordinating across cultures and time zones.
• Consultation: Escalate complex client issues and coordinate with internal teams for timely solutions.
• Business development: Understand client needs, align Kody products, identify upsell/cross-sell opportunities.
• Feedback: Gather client feedback and provide insights to Product and Tech teams to improve offerings.
• Analysis: Report on account performance and client satisfaction to drive improvements.
• Supporting: Assist onboarding, address technical and operational challenges, and deliver client training.

Skills

Relationship management

Strategic account management

Client engagement

Multilingual

Communication skills

Time zone flexibility

Tools

CRM software

Google Workspace

Microsoft Office

Job description

Hong Kong, Hong Kong Island, Hong Kong S.A.R.

Feb 26, 2026

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities:

Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.

Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.

Business development: Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.

Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.

Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.

Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.

Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.

8-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.

Professional experience in a fintech, SaaS, or payment services company.

Strong interpersonal and communication skills, with the ability to build rapport with clients.

Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.

Experience in a fast-paced environment, with the ability to manage multiple priorities.

Proficiency in Google Workspace, Microsoft Office, and CRM software

Flexible across time zones to support a global team.

Fluent in English, Mandarin and Cantonese.

Lead a dynamic and innovative team in a rapidly growing company globally

Competitive salary and benefits package.

Opportunities for career growth in leadership and strategy.

Collaborative, inclusive environment where your contributions are recognised and valued.

Kody connects millions of end-users with venues worldwide through its innovative platform, founded by visionary students and backed by substantial investment since its launch in 2022.

Company size 51-200 employees

Company type Privately held Founded 2018

Total funding $37M Series A

Momentum

Team growth

Momentum

Team growth

7% in 12 mo

67 employees on LinkedIn

Capital

Funding history

Series A - John Ho$27M

Seed$5M

Seed$3.8M

Jul 2021

Aug 2020

Footprint

Where they work

Headquarters Sunnyvale, California