Data-Driven Customer Ops Specialist

Kody; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative environment

Competitive performance bonus

Job summary

Kody in Hong Kong is seeking a detail-oriented Customer Operations Specialist/Associate to support onboarding and ongoing client success in a fast-growing B2B fintech environment. You will guide clients through setup and implementation while maintaining meticulous records.

You will work with sales, tech and product teams to document processes, monitor metrics, and build lasting relationships with clients across time zones. Fresh grads with fintech interest are welcome to apply.

Qualifications

• High attention to detail when handling client data and daily processes.
• Ability to analyze data, identify trends, and drive process improvements.
• Strong written and verbal communication with clients and internal teams.
• Comfort with cross-timezone collaboration and fast-paced environments.

Responsibilities

• Customer Support & Onboarding: guide clients through onboarding, setup and implementation.
• Data & Process Operations: maintain accurate documentation and track key metrics.
• Cross-Functional Collaboration: work with sales, tech and product to streamline processes.
• Insights & Analysis: monitor feedback and operational trends to identify improvements.
• Relationship Building: develop long-term client relationships for success.

Skills

Attention to detail

Data analysis

Communication

Cross-functional collaboration

B2B fintech internship

Job description

Kody in Hong Kong is seeking a detail-oriented Customer Operations Specialist/Associate to support onboarding and ongoing client success in a fast-growing B2B fintech environment. You will guide clients through setup and implementation while maintaining meticulous records.

You will work with sales, tech and product teams to document processes, monitor metrics, and build lasting relationships with clients across time zones. Fresh grads with fintech interest are welcome to apply.