Account Manager(HK)

Kody; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Lead a dynamic team globally

Competitive salary and benefits

Career growth in leadership and策略

Job summary

Kody in Hong Kong seeks a highly motivated Account Manager to lead strategic enterprise relationships and deliver exceptional service across time zones.

You will own client relationships, drive account strategies, identify upsell opportunities, and collaborate with product and tech teams to maximise value for retail, F&B and hospitality clients globally.

Qualifications

• 5-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.
• Professional experience in fintech, SaaS, or payment services company.
• Strong interpersonal and communication skills, with ability to build rapport with clients.
• Demonstrated problem-solving abilities, proactive and detail-oriented approach.
• Experience in a fast-paced environment, with ability to manage multiple priorities.
• Fluent in English, Mandarin and Cantonese.

Responsibilities

• Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts.
• Consultation: Act as escalation point for complex client issues, collaborating with internal teams to deliver timely solutions.
• Business development: Build and nurture client relationships, identify upsell/cross-sell opportunities.
• Feedback: Gather and analyse client feedback, providing actionable insights to Product/Tech teams.
• Analysis: Report on account performance and client satisfaction metrics to identify improvements.
• Supporting: Support onboarding by addressing technical and operational challenges, conducting training.
• Previous experience engaging with retail, food & beverage or hospitality sectors is a bonus.

Skills

Relationship management

Cross-cultural collaboration

Sales orientation

Analytical skills

Interpersonal skills

Tools

Google Workspace

Microsoft Office

CRM software

Job description

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities

• Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones
• Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions
• Business development: Build and nurture client relationships by understanding their needs, aligning Kody's products and services with their goals, and identifying opportunities for upselling and cross-selling
• Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements
• Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement
• Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody's products
• Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus

Requirements

• 5-10 years of experience managing enterprise level key accounts (B2B) in a complex environment
• Professional experience in a fintech, SaaS, or payment services company
• Strong interpersonal and communication skills, with the ability to build rapport with clients
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach
• Experience in a fast-paced environment, with the ability to manage multiple priorities
• Proficiency in Google Workspace, Microsoft Office, and CRM software
• Flexible across time zones to support a global team
• Fluent in English, Mandarin and Cantonese

Benefits

• Lead a dynamic and innovative team in a rapidly growing company globally
• Competitive salary and benefits package
• Opportunities for career growth in leadership and strategy
• Collaborative, inclusive environment where your contributions are recognised and valued