Implementation Engineer

Kody; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Kody is seeking an Implementation Engineer to bridge cutting-edge payment solutions with real-world merchant operations. You will own merchant onboarding, translating requirements into reliable, scalable integration architectures for hospitality and retail clients.

You’ll act as a technical consultant during rollout, guiding client development teams through testing, hardware configuration, and operational troubleshooting while collaborating with cross-functional teams to ensure smooth

Qualifications

• 3+ years of experience in technical implementation, API integration, consulting, or support.
• Strong problem-solving skills for software, network, or hardware integrations.
• Excellent verbal and written communication, able to explain technical concepts to varied stakeholders.

Responsibilities

• Drive End-to-End Onboarding: lead implementation from discovery to go-live.
• Architect Integration Solutions: design scalable API-based integrations with PMS/POS.
• Serve as a Technical Consultant: guide client teams through testing and hardware setup.
• Cross-Functional Collaboration: coordinate with Sales, Product, and Core Engineering.
• Improve Delivery Standards: standardize workflows and documentation, drive enhancements.

Skills

API integration

Technical consulting

Onboarding

Client-facing

Communication skills

Job description

About the Role

• As an Implementation Engineer at Kody, you will play a critical role in bridging cutting‑edge payment solutions with real‑world merchant operations. You will empower our hospitality and retail clients to deploy, integrate, and scale Kody’s next‑generation payment systems.

• In this role, you are both a technical practitioner and a trusted advisor. You will take full ownership of merchant onboarding, translating complex operational requirements into reliable, scalable integration architecture. This position is ideal for engineers, technical consultants, or tech‑support professionals who thrive in a fast‑paced environment and want to combine hands‑on technical problem‑solving with high‑impact client engagement.

What You’ll Do

• Drive End-to-End Onboarding: Lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.

• Architect Integration Solutions: Help merchants design and build scalable API‑based payment integrations, ensuring seamless connectivity between Kody’s payment stack and client PMS/POS systems.

• Serve as a Technical Consultant: Act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.

• Cross-Functional Collaboration: Partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.

• Improve Delivery Standards: Standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.

What We’re Looking For

• Experience: 3+ years of relevant experience in technical implementation, API integration, technical consulting, or tech support roles.
• Problem‑Solving Ability: Proven track record of troubleshooting complex software, network, or hardware integration issues systematically.
• Client‑Facing Aptitude: Strong communication skills with the ability to explain technical integration workflows to both technical developers and non‑technical stakeholders (e.g., hotel managers, finance leads).
• Adaptability & Autonomy: High self‑drive, strong project management skills, and an eager‑to‑learn mindset in a fast‑growing FinTech ecosystem.
• Language Skills: Professional proficiency in English. Cantonese would be a bonus.
• Lead a dynamic and innovative team in a rapidly growing company globally
• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where your contributions are recognised and valued.