End User Tech Support L2 — Financial Services (Contract)

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 391,000 - 558,000; Full time

Benefits offered by this job

Renewable contract

Exposure to financial services in Hong

Hong Kong-based role

Job summary

Michael Page International (HK) Ltd in Hong Kong is seeking an End User Service Support L2 for the financial services sector. This temporary role focuses on providing second-level IT support, diagnosing issues, and ensuring service continuity for end users.

You will collaborate with IT teams to deploy and configure systems, maintain documentation, and train users on tools. Fluent English and Cantonese are preferred; Renewable contract opportunities are offered.

Qualifications

• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of IT systems, tools, and applications used in financial services.
• Experience in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• Customer-focused approach to technical support.

Responsibilities

• Provide second-level technical support to end users in the financial services sector.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Coordinate with other IT teams to ensure timely incident resolution.
• Maintain and update documentation related to IT support processes and procedures.
• Assist in deployment and configuration of IT systems and software.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Provide training to end users on IT tools and best practices.
• Escalate unresolved issues to higher-level technical teams when necessary.

Skills

Troubleshooting hardware & software

Networking issues

IT systems & applications

Communication skills

English & Cantonese

Job description

Michael Page International (HK) Ltd in Hong Kong is seeking an End User Service Support L2 for the financial services sector. This temporary role focuses on providing second-level IT support, diagnosing issues, and ensuring service continuity for end users.

You will collaborate with IT teams to deploy and configure systems, maintain documentation, and train users on tools. Fluent English and Cantonese are preferred; Renewable contract opportunities are offered.