End User Service Support L2- Financial Services 35-50k

Michael Page (Hong Kong); Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Benefits offered by this job

Renewable contract

Exposure to financial services in Hong

Hong Kong-based IT environment

Job summary

Michael Page (Hong Kong) collaborates with a financial services organisation in Hong Kong to recruit an End User Service Support L1-3. The role focuses on delivering second-level technical support to end users in the financial sector.

You will diagnose hardware, software, and network issues, coordinate with IT teams, and maintain support documentation, ensuring reliable IT services and user training. Proactive problem-solving and strong communication are essential.

Qualifications

• Experience in troubleshooting hardware, software and network issues.
• Strong knowledge of IT systems, tools and applications used in financial services.
• Experience in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• Customer-focused approach to technical support.

Responsibilities

• Provide second-level (L1-3) technical support to end users in financial services.
• Diagnose and resolve hardware, software and network issues efficiently.
• Coordinate with other IT teams to ensure timely incident resolution.
• Maintain and update documentation for IT support processes.
• Assist in deployment and configuration of IT systems and software.
• Monitor IT infrastructure for optimal performance and reliability.
• Provide training and guidance to end users on IT tools and best practices.
• Escalate unresolved issues to higher-level teams when needed.

Skills

Troubleshooting hardware, software &网络

IT systems & tools knowledge

Technical support experience

Communication & problem-solving

Customer-focused mindset

English & Cantonese proficiency

Job description

• Great Learning Platform
• Good Exposure to Financial Industry

About Our Client

An organisation in the financial services industry based in Hong Kong.

Job Description

As an End User Service Support L1-3, your main responsibilities will include:

• Providing second-level technical support to end users in the financial services sector.
• Diagnosing and resolving hardware, software, and network-related issues efficiently.
• Coordinating with other IT teams to ensure timely resolution of incidents and requests.
• Maintaining and updating documentation related to IT support processes and procedures.
• Assisting in the deployment and configuration of IT systems and software.
• Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.
• Providing training and guidance to end users on IT tools and best practices.
• Escalating unresolved issues to higher-level technical teams when necessary.

The Successful Applicant

A successful End User Service Support L1-3 should have:

• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of IT systems, tools, and applications used in financial services.
• Experience working in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• A customer-focused approach to providing technical support.
• Proficiency in English and Cantonese communication.

What's on Offer

• Opportunity for a renewable contract.
• Exposure to the financial services industry in Hong Kong.