End User Service Support L2- Financial Services 35-50k

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 391,000 - 558,000; Full time

Benefits offered by this job

Renewable contract

Exposure to financial services in Hong

Hong Kong-based role

Job summary

Michael Page International (HK) Ltd in Hong Kong is seeking an End User Service Support L2 for the financial services sector. This temporary role focuses on providing second-level IT support, diagnosing issues, and ensuring service continuity for end users.

You will collaborate with IT teams to deploy and configure systems, maintain documentation, and train users on tools. Fluent English and Cantonese are preferred; Renewable contract opportunities are offered.

Qualifications

• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of IT systems, tools, and applications used in financial services.
• Experience in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• Customer-focused approach to technical support.

Responsibilities

• Provide second-level technical support to end users in the financial services sector.
• Diagnose and resolve hardware, software, and network-related issues efficiently.
• Coordinate with other IT teams to ensure timely incident resolution.
• Maintain and update documentation related to IT support processes and procedures.
• Assist in deployment and configuration of IT systems and software.
• Monitor and maintain IT infrastructure to ensure optimal performance.
• Provide training to end users on IT tools and best practices.
• Escalate unresolved issues to higher-level technical teams when necessary.

Skills

Troubleshooting hardware & software

Networking issues

IT systems & applications

Communication skills

English & Cantonese

Job description

End User Service Support L2- Financial Services 35-50k

The End User Service Support L2 position in Hong Kong's financial services industry focuses on providing technical assistance and resolving IT-related issues. This temporary role requires expertise in supporting end users and ensuring smooth technology operations.

An organisation in the financial services industry based in Hong Kong.

Description

As an End User Service Support L1-3, your main responsibilities will include:

• Providing second-level technical support to end users in the financial services sector.


• Diagnosing and resolving hardware, software, and network-related issues efficiently.


• Coordinating with other IT teams to ensure timely resolution of incidents and requests.


• Maintaining and updating documentation related to IT support processes and procedures.


• Assisting in the deployment and configuration of IT systems and software.


• Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.


• Providing training and guidance to end users on IT tools and best practices.


• Escalating unresolved issues to higher-level technical teams when necessary.

Profile

A successful End User Service Support L1-3 should have:

• Proficiency in troubleshooting hardware, software, and network issues.


• Strong knowledge of IT systems, tools, and applications used in financial services.


• Experience working in a technical support or IT service environment.


• Excellent communication and problem-solving skills.


• A customer-focused approach to providing technical support.


• Proficiency in English and Cantonese communication.

Job Offer

• Opportunity for a renewable contract.


• Exposure to the financial services industry in Hong Kong.