(Trading) End User Support L1-3- Financial Services 40-55k

Michael Page (Hong Kong); Hong Kong; Sur place; HKD 160 000 - 260 000; Plein temps

Avantages offerts par ce poste

Renewable contract

Exposure to financial services in HK

Résumé du poste

Michael Page International (Hong Kong) Limited is seeking an End User Service Support L1-3 for a financial services organisation in Hong Kong. The role covers second-line troubleshooting, incident resolution, and IT support delivery to end users across hardware, software, and networks.

You will document processes, assist in deployment, and provide user training while coordinating with IT teams to ensure reliable IT services.

Qualifications

• Proficiency in diagnosing hardware, software, and network issues.
• Strong knowledge of IT systems, tools, and applications used in financial services.
• Experience in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• Customer-focused approach to technical assistance.
• Proficiency in English and Cantonese communication.

Responsabilités

• Provide second-level technical support to end users in the financial services sector.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Coordinate with other IT teams to ensure timely resolution of incidents and requests.
• Maintain and update documentation related to IT support processes and procedures.
• Assist in deployment and configuration of IT systems and software.
• Monitor and maintain IT infrastructure for optimal performance and reliability.
• Provide training and guidance to end users on IT tools and best practices.
• Escalate unresolved issues to higher-level technical teams when necessary.

Connaissances

Troubleshooting

IT systems knowledge

Technical support

Communication skills

Customer-focused

English & Cantonese

Description du poste

• Great Learning Platform
• Good Exposure to Financial Industry

About Our Client

An organisation in the financial services industry based in Hong Kong.

Job Description

As an End User Service Support L1-3, your main responsibilities will include:

• Providing second-level technical support to end users in the financial services sector.
• Diagnosing and resolving hardware, software, and network-related issues efficiently.
• Coordinating with other IT teams to ensure timely resolution of incidents and requests.
• Maintaining and updating documentation related to IT support processes and procedures.
• Assisting in the deployment and configuration of IT systems and software.
• Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.
• Providing training and guidance to end users on IT tools and best practices.
• Escalating unresolved issues to higher-level technical teams when necessary.

The Successful Applicant

A successful End User Service Support L1-3 should have:

• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of IT systems, tools, and applications used in financial services.
• Experience working in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• A customer-focused approach to providing technical support.
• Proficiency in English and Cantonese communication.

What's on Offer

• Opportunity for a renewable contract.
• Exposure to the financial services industry in Hong Kong.