Banking IT Support Analyst (L1/L2)

Michael Page (Hong Kong); Hong Kong; Sur place; HKD 180 000 - 240 000; Plein temps

Résumé du poste

Michael Page is seeking an IT Support professional in Hong Kong to provide 1st and 2nd line support for internal users in a bank. The role covers hardware, software, and network issues, with responsibilities spanning device provisioning, AD management, and incident handling.

You will troubleshoot Windows 10/11, M365, Outlook/Teams, and collaborate with infrastructure teams to resolve complex problems while adhering to SLAs and regulatory guidelines.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or related discipline.
• 2+ years of IT Support/Service Desk experience in a corporate environment.
• Experience supporting Windows 10/11, Microsoft 365, Outlook and Teams.
• Knowledge of hardware troubleshooting, networking basics, and mobile device management.

Responsabilités

• Provide 1st and 2nd line technical support to internal users.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Support Windows OS, M365, Outlook, Teams, and AD.
• Manage user accounts, access rights, password resets, and security permissions.
• Handle incidents and service requests via ticketing system and meet SLA requirements.
• Assist onboarding/offboarding and device provisioning.
• Coordinate with IT/infrastructure teams, vendors and providers for complex issues.
• Participate in IT asset management and software deployment initiatives.
• Ensure compliance with bank policies, security standards and regulatory guidelines.

Connaissances

2+ years IT support experience

Troubleshooting

Communication skills

Stakeholder management

Customer-focused

Problem solving

Formation

Bachelor's degree in IT/CS

Outils

Microsoft 365

Active Directory

Ticketing systems

Description du poste

Michael Page is seeking an IT Support professional in Hong Kong to provide 1st and 2nd line support for internal users in a bank. The role covers hardware, software, and network issues, with responsibilities spanning device provisioning, AD management, and incident handling.

You will troubleshoot Windows 10/11, M365, Outlook/Teams, and collaborate with infrastructure teams to resolve complex problems while adhering to SLAs and regulatory guidelines.