Banking IT Support Specialist - 1st/2nd Line

Michael Page International (HK) Ltd; Hong Kong; Presencial; HKD 180 000 - 240 000; Tempo integral

Resumo da oferta

Michael Page International (HK) Ltd is seeking an IT Support professional to provide 1st/2nd line helpdesk across banking technology. You will install and maintain desktops, laptops, mobiles, printers, and peripherals, while supporting Windows 10/11, Microsoft 365, Outlook, and Teams.

The role focuses on AD user management, SLA-driven incident handling, and onboarding/offboarding activities.

Qualificações

• Bachelor's degree in IT, CS, or related field.
• 2+ years in corporate IT support or service desk.
• Experience with Windows 10/11, M365, Outlook/Teams.
• Knowledge of Active Directory and basic networking.
• Experience with ITSM and ticketing systems.
• Banking/regulated environment experience is a plus.

Responsabilidades

• Provide 1st and 2nd line technical support to internal users, including troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Windows operating systems, Microsoft 365 applications, Outlook, Teams, and office productivity tools.
• Manage user accounts, access rights, password resets, and security permissions through Active Directory.
• Handle incidents and service requests through the ticketing system, ensuring timely resolution in accordance with SLA requirements.
• Support onboarding and offboarding activities, including device setup and access provisioning.
• Troubleshoot connectivity issues related to LAN/WAN, VPN, Wi-Fi, and network devices.
• Coordinate with infrastructure teams, vendors, and external service providers to resolve complex technical issues.
• Participate in IT asset management, inventory control, hardware refresh, and software deployment initiatives.
• Ensure compliance with bank policies, security standards, audit requirements, and regulatory guidelines.
• Assist with IT projects, system upgrades, office relocations, and technology rollout initiatives when required.
• Provide support outside business hours on a rotational basis for critical incidents and maintenance activities.

Conhecimentos

Troubleshooting

Customer service

Stakeholder management

Communication

Formação académica

Bachelor's degree in IT/CS

Ferramentas

Active Directory

Microsoft 365

Windows 10/11

ITSM tools

Ticketing systems

Descrição da oferta de emprego

Michael Page International (HK) Ltd is seeking an IT Support professional to provide 1st/2nd line helpdesk across banking technology. You will install and maintain desktops, laptops, mobiles, printers, and peripherals, while supporting Windows 10/11, Microsoft 365, Outlook, and Teams.

The role focuses on AD user management, SLA-driven incident handling, and onboarding/offboarding activities.