End User Support Specialist L1-3 - Financial Services (HK)

Michael Page International (Hong Kong) Limited

Hong Kong

On-site

HKD 160,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Renewable contract

Exposure to financial services in HK

Job summary

Michael Page International (Hong Kong) Limited is seeking an End User Service Support L1-3 for a financial services organisation in Hong Kong. The role covers second-line troubleshooting, incident resolution, and IT support delivery to end users across hardware, software, and networks.

You will document processes, assist in deployment, and provide user training while coordinating with IT teams to ensure reliable IT services.

Qualifications

Proficiency in diagnosing hardware, software, and network issues.
Strong knowledge of IT systems, tools, and applications used in financial services.
Experience in a technical support or IT service environment.
Excellent communication and problem-solving skills.
Customer-focused approach to technical assistance.
Proficiency in English and Cantonese communication.

Responsibilities

Provide second-level technical support to end users in the financial services sector.
Diagnose and resolve hardware, software, and network issues efficiently.
Coordinate with other IT teams to ensure timely resolution of incidents and requests.
Maintain and update documentation related to IT support processes and procedures.
Assist in deployment and configuration of IT systems and software.
Monitor and maintain IT infrastructure for optimal performance and reliability.
Provide training and guidance to end users on IT tools and best practices.
Escalate unresolved issues to higher-level technical teams when necessary.