End User IT Support Specialist (L2) – Finance

Michael Page (Hong Kong); Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Benefits offered by this job

Renewable contract

Exposure to financial services in Hong

Hong Kong-based IT environment

Job summary

Michael Page (Hong Kong) collaborates with a financial services organisation in Hong Kong to recruit an End User Service Support L1-3. The role focuses on delivering second-level technical support to end users in the financial sector.

You will diagnose hardware, software, and network issues, coordinate with IT teams, and maintain support documentation, ensuring reliable IT services and user training. Proactive problem-solving and strong communication are essential.

Qualifications

• Experience in troubleshooting hardware, software and network issues.
• Strong knowledge of IT systems, tools and applications used in financial services.
• Experience in a technical support or IT service environment.
• Excellent communication and problem-solving skills.
• Customer-focused approach to technical support.

Responsibilities

• Provide second-level (L1-3) technical support to end users in financial services.
• Diagnose and resolve hardware, software and network issues efficiently.
• Coordinate with other IT teams to ensure timely incident resolution.
• Maintain and update documentation for IT support processes.
• Assist in deployment and configuration of IT systems and software.
• Monitor IT infrastructure for optimal performance and reliability.
• Provide training and guidance to end users on IT tools and best practices.
• Escalate unresolved issues to higher-level teams when needed.

Skills

Troubleshooting hardware, software &网络

IT systems & tools knowledge

Technical support experience

Communication & problem-solving

Customer-focused mindset

English & Cantonese proficiency

Job description

Michael Page (Hong Kong) collaborates with a financial services organisation in Hong Kong to recruit an End User Service Support L1-3. The role focuses on delivering second-level technical support to end users in the financial sector.

You will diagnose hardware, software, and network issues, coordinate with IT teams, and maintain support documentation, ensuring reliable IT services and user training. Proactive problem-solving and strong communication are essential.