VIP Deskside Support Engineer (End-user Support, 25-30K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 334,800; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Job summary

A leading IT consulting firm in Hong Kong is seeking a VIP Deskside Support Engineer to provide on-site technical support for VIP users. The ideal candidate will have a diploma or degree in IT and at least 2 years of relevant experience, preferably in VIP support. Strong knowledge of desktop environments, networking, and mobile device support is essential. Excellent communication skills in Cantonese, English, and Mandarin are required for this role. The position offers a salary range of 25-30K, annual leave, and a 5-day work week.

Qualifications

• 2+ years of related work experience, preferably with VIP support.
• Solid knowledge in networking and general PC applications.
• Holder of MCSE or IT professional certification.

Responsibilities

• Provide on-site technical support for VIP users.
• Resolve hardware & software issues including M365, Windows, and Apple OS.
• Support users with network connectivity issues.

Skills

Technical support for VIP users

Problem-solving skills

Communication in Cantonese

Communication in English

Communication in Mandarin

Education

Diploma/Degree in IT or related field

Tools

M365/O365

Windows 11

Mobile device support

Job description

SW8869 |27 Oct 2025 VIP Deskside Support Engineer (End-user Support, 25-30K)

• Provide on-site technical support services (incident & request) for all VIP users.
• Resolve hardware & software related issues, not limited to M365/O365, desktop / laptop windows OS platform, Apple MAC OS platform, Android/IOS, Anti-Virus, MobileIron, VC support (MS Team, Webex, Zoom) etc.
• Support users with network connectivity issues i.e. device configuration, IP addressing, LAN/WAN, VPN, direct TCP/IP output and network printing.

• Diploma / Degree holder in IT, computer science or a related field.
• 2+ years of related work experience with VIP support experience is preferred.
• Solid knowledge on desktop, networking, and general PC applications (Window 11, M365); Mobile device support such as iPhone, iPad, Android.
• Skills in problem solving via remote (phone, email and in person).
• Holder of MCSE or IT professional certification or above.
• Ability to work under working pressure, willing to listen and learn.
• Excellent communication skills in Cantonese, English, and Mandarin.
• Benefits:
• 25-30K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week