Desktop Support Engineer (18-25K)

Swing Consulting Ltd.

Hong Kong

On-site

HKD 200,880 - 279,000

Full time

14 days+

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Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Medical Plan

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is looking for a Desktop Support Engineer to deliver first-level support for Microsoft Office, handle hardware and software issues, and assist with conference setups. Ideal candidates should hold a diploma in IT, have at least 2 years of relevant experience, and possess strong problem diagnosis and communication skills. Benefits include a competitive salary range based on experience and a friendly working environment.

Qualifications

Minimum 2 years of relevant support experience.
Experience with Office 365 support and authentication.

Responsibilities

Provide first-level support for Microsoft Office and business productivity tools.
Assist with conference setup using MS Teams and Zoom.
Troubleshoot IT-related issues for users.

Skills

Problem Diagnosis

Technical skills in PC desktop

Effective communication

People skills

Education

Diploma or above in IT

Job description

SW8675 | 22 Jul 2024 Desktop Support Engineer (18-25K)

Responsibilities

Provide first level Microsoft office, O365, business productivity tools and support.
Conference setup MS Teams, Zoom.
Provide first-level daily support on both network, desktop hardware & software problem.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
Installation of new Printer, PC hardware and software.
Provide VPN client, mobile device and network access support.
Provide PC building for new joiners or new PC- via SCCM.
Familiar in Office 365 support, authentication.
Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Qualifications & Benefits