End-User IT Support Technician | Desk-side Troubleshooting

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 234,360; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking a Technical Support Specialist to provide comprehensive IT support for internal users. The role involves troubleshooting desktop software, hardware issues, and coordinating with vendors for repairs. Candidates should have at least 1 year of experience in user support and possess excellent customer service skills. This position offers a friendly working environment, competitive salary between 16-21K, and 10-15 days of annual leave.

Qualifications

• 1+ years of experience in end user support.
• Good attitude and customer service skills.
• Effective communication and documentation skills.

Responsibilities

• Provide technical support for internal users on software and hardware.
• Respond and communicate with end users and support teams.
• Maintain and change deskside services for users.
• Coordinate with external vendors for equipment repairs.
• Troubleshoot IT issues and report to supervisors.
• Assist in developing IT guidelines and procedures.

Skills

Customer service

Communication

Technical support

Troubleshooting

Education

Higher Diploma in Computer or related discipline

Job description

SW8668 |02 Jul 2024 IT Technician (16-21K)

• Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.
• Communicate effectively with end users and other support parties.
• Provide Install, Maintenance, Move and Change of deskside services to end users.
• Communicate effectively with external vendors and service providers for equipment repairs, maintenance, and support as needed.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Assist in development and implementation of IT guidelines and procedures.

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 16-21K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment