End-User Support Team Lead

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 334,800; Full time

Benefits offered by this job

5 Weeks Day

10 – 20 Days Annual leave

Competitive Salary Package and Benefits

Friendly and Energetic Working Environment

Job summary

A technology consulting company in Hong Kong is seeking a Senior Deskside Support Team Leader to lead and coach the IT End User Service Support Team. You will be responsible for problem-solving, effective communication with end users, and handling escalations. The ideal candidate has a degree or higher diploma in a relevant field and at least 3 years of experience in end user support, including supervisory experience. This role offers a competitive salary, benefits, and a friendly working environment.

Qualifications

• 3 years’ experience on end user support with at least 1 year experience in a leadership role.
• People-oriented and teamwork centric.
• Ability to work independently.

Responsibilities

• Lead and coach the IT End User Service Support Team.
• Identify, investigate, and solve problems or incidents.
• Communicate effectively with end users and other support parties.

Skills

End user support

Problem-solving

Team leadership

Communication skills

Education

Degree or Higher Diploma in Computer or related discipline

Job description

SW8658 |05 Jun 2024 Senior Deskside Support (Team Leader) (25 – 30k)

• Lead and coach the IT End User Service Support Team to provide support to end user.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
• Escalation / Complaint handling under the general End User Support cases.
• Handle report (Weekly & Monthly).
• Able to be working independence.

• Degree or Higher Diploma in Computer or related discipline.
• 3 years’ experience on end user support with at least 1 year experience on leader experience / senior role.
• People oriented and teamwork centric.
• Good Prospect Company
• 5 Weeks Day
• 10 – 20 Days Annual leave
• Competitive Salary Package and Benefits
• Friendly and Energetic Working Environment