Duty Manager – Venue Operations (Maternity Cover)

Hong Kong Arts Centre; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Hong Kong Arts Centre (HKAC) invites applications for the role of Duty Manager – Venue Operations (Maternity Cover). You will oversee front-of-house operations during performances, serving as the primary contact for hirer queries or complaints and ensuring the venue meets safety and cleanliness standards.

You will supervise ushers, coordinate with the team on inquiries and feedback, monitor crowd safety, and prepare monthly analysis reports.

Qualifications

• Diploma or above in hospitality, event management, or a related discipline.
• Hands-on experience in front-of-house operations is a must.
• Minimum of 3 years’ relevant experience in sizable performing arts venues is an added advantage.
• Able to work irregular hours, including shifts on Saturdays, Sundays and public holidays as required.
• Customer-oriented and results-driven, with strong communication and interpersonal skills.
• Able to work independently with excellent problem-solving skills.
• Good command of both written and spoken English and Chinese, including Putonghua.

Responsibilities

• Oversee front-of-house operations during performances and act as main contact for hirer queries or complaints.
• Supervise ushers to handle issues and escalate to supervisor promptly.
• Coordinate with team to manage inquiries, feedback and customer complaints professionally.
• Oversee crowd safety, enforce house rules, and respond to emergencies timely.
• Collect venue usage, revenue and visitor data for reports; prepare monthly management reports.
• Provide administrative support including venue booking applications, updating manuals, rosters and generating invoices.

Skills

Front-of-house

Customer service

Communication

Problem solving

Bilingual EN/ZH

Education

Diploma or above in hospitality, event management, or related

Tools

Microsoft Office

PowerPoint

Job description

Duty Manager – Venue Operations (Maternity Cover)

Perform the role of Duty Manager to oversee front-of-house operations during performances. Act as the main points of contact for any hirer queries or complaints during the show. Ensure the venue is clean, tidy and ready to welcome audiences and adhere to health and safety policies and procedures.

Key responsibilities

Supervise ushers to handle ad hoc issues and elevate any unresolved issues or incidents to supervisor promptly

Coordinate with team members to handle inquiries, feedback and customer complaints professionally

Oversee crowd safety, enforce house rules, and respond to facility or medical emergencies timely

Collect and keep venue usage, revenue and visitors’ traffic records for reports preparation

Prepare monthly analysis reports for management’s review

Provide administrative supports to the team including assisting the process of venue booking applications, revising operational manuals, preparing ushers’ duty rosters, and generating invoices

Contract duration: mid-November 2026 to mid-March 2027.

Job requirements:

Diploma or above in hospitality, event management, or a related discipline

Hands-on experience in front-of-house operations is a must

Minimum of 3 years’ relevant experience in sizable performing arts venues is an added advantage

Able to work irregular hours, including shift on Saturdays, Sundays and public holidays as required

Customer-oriented and results-driven, with strong communication and interpersonal skills

Able to work independently with excellent problem-solving skills

Good command of both written and spoken English and Chinese, including Putonghua

Proficient in Microsoft Office, including PowerPoint

We are an equal opportunities employer committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.

HKAC is a multi‑arts centre that fosters artistic exchanges locally and internationally, bringing the most forward creations to Hong Kong and showcasing homegrown talents abroad.

HKAC stimulates innovation and promotes creativity. Being Hong Kong’s only independent non‑profit multi‑arts institution, HKAC offers exhibitions, screenings and performances, connecting the arts of Hong Kong to the rest of the world through programmes and collaborations.

Hung Hom, Kowloon City District, HK

Wan Chai, Wan Chai District, HK