Event Executive

Hong Kong Convention and Exhibition Centre (Management) Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Hong Kong Convention and Exhibition Centre (Management) Limited is seeking an Events Assistant to support the Event Planning & Co-ordination Department in event coordination and planning.

You will inspect sites, decide on floor plans, update event orders, and maintain detailed planning records to ensure smooth events and post-event reviews.

Qualifications

• Degree in hospitality, customer services, event management, catering management, hotel or related field.
• Minimum 1 year experience in customer services, event coordination or management in a comparable industry.
• Proven experience in project management, coordination and planning.
• Good written and spoken English and Chinese; Mandarin would be advantageous.
• Good computer skills in Word and Excel.
• Able to work under pressure and plan ahead.
• Shift duty is required.

Responsibilities

• Coordinate events with the Event Planning & Co-ordination Department, including site inspection and floor plan decisions.
• Utilise past event records to maximise planning efficiency.
• Keep accurate records of all event planning, setup, and coordination details.
• Answer customer inquiries about events and handle ad-hoc requests; report to supervisors.
• Provide on-site support to events and ensure setup aligns with plans.
• Manage ticketing box office services at counters and handle transactions.

Skills

Customer service

Event coordination

Project management

English & Chinese

Education

Hospitality / Event management degree

Tools

Word

Excel

Job description

Works with the Event Planning & Co-ordination Department and takes part in event co-ordination and planning such as inspecting site, deciding the floor plan of the event and updating any details in event order.

Utilises all previous event records during event planning in order to maximise efficiency and minimise time for both the organiser and Centre’s employees.

Keep accurate and detailed records of all event planning, set-up, operational and coordination details to provide reference during event critiques, customer reviews and use if event is recurrent.

Marks down any ad-hoc requests or complaints from customers regarding the event and reports to Supervisor and concerned Assistant Event Managers or Event Managers.

Handles and answers customer enquiries of organising potential events.

Performs Hong Kong Ticketing Box Office services at counters, including cash or credit card transactions, exchange for tickets and amendments of ticket details.

Offers on-site support to the events by checking whether the event set up is properly done, greeting with the organiser and responding to any requests during the event.

Ensures the details of events displayed on the Digital Information Display Board and signage are in line with event details on a daily basis and reports any differences to Assistant Event Managers or Event Managers to follow up.

Requirements:

Degree holder orabove in hospitality, customer services, event management, catering management, hotel or other related fields.

Minimum 1 years’ experience in customer services, event co-ordination or management in a comparable industry.

Proven experience in project management, co-ordination and planning.

Good command of both written and spoken English and Chinese; Mandarin would be advantageous.

Good computer skills in using software applications, e.g. Word and Excel

Able to work under pressure and plan ahead.

Shift duty is required

We are equal opportunity employer and welcome applications from all qualified candidates.

Managed by HKCEC (Management) Limited Member of CTF Services Limited

We offer opportunities for people with talent, a strong work ethic and a passion for customer service to develop a rewarding career in the hospitality and exhibition industry; we believe in helping you flourish professionally and climb the ladder of success.

To meet our aim of providing our customers with a world-class experience, we seek to recruit high-calibre people who share our goals and our desire to grow. We believe in a customer-oriented approach and will only succeed with a people-driven culture: engaging

with our employees, offering opportunities to learn and develop, and provide competitive benefits and rewards in line with industry standards.

We welcome talents who wish to join the strong team behind the best convention and exhibition centre in Asia.

We offer opportunities for people with talent, a strong work ethic and a passion for customer service to develop a rewarding career in the hospitality and exhibition industry; we believe in helping you flourish professionally and climb the ladder of success.

To meet our aim of providing our customers with a world-class experience, we seek to recruit high-calibre people who share our goals and our desire to grow. We believe in a customer-oriented approach and will only succeed with a people-driven culture: engaging

with our employees, offering opportunities to learn and develop, and provide competitive benefits and rewards in line with industry standards.

We welcome talents who wish to join the strong team behind the best convention and exhibition centre in Asia.