Duty Manager (5 days work)

Auberge Hospitality Limited; Hong Kong; On-site; HKD 312,000 - 469,000; Full time

Job summary

Auberge Hospitality Limited seeks an experienced operations supervisor to oversee hotel functions in the absence of management. You will ensure service excellence and safety while coordinating with Front Desk and Security to handle emergencies.

The role requires strong leadership, 7+ years in hotel operations, and outstanding communication and writing skills. A customer-focused mindset and proficiency with Front Office systems are essential in this HK-based position.

Qualifications

• Bachelor’s degree or diploma in Hotel Administration, Business Administration or equivalent.
• Minimum 7 years related working experience in hotel operation.
• Strong customer, employee and third-party interaction skills.
• Proficient in Microsoft Office and Front Office System.
• Excellent writing, presentation and communication skills.
• First Aider certification is highly preferred.

Responsibilities

• Supervise hotel operations in the absence of hotel management to maintain service standards.
• Coordinate with Front Desk and Security to address emergencies and safety.
• Ensure maximum customer satisfaction and safety across hotel operations.

Skills

Customer service

Communication skills

Leadership

Problem solving

Education

Bachelor's degree or diploma in Hotel Administration or Business Administration

Tools

Front Office System

Microsoft Office

Job description

Reporting to the Director of Rooms / Front Office Manager, the incumbent will be responsible for the supervision of the Hotel operations in the absence of Hotel Management to ensure maximum levels of customer service and satisfaction was delivered. Take appropriate action in emergencies to ensure customer, associates and hotel safety by working with the Front Desk and Security Departments.

Requirements:

• Bachelor’s degree or diploma in Hotel Administration, Business Administration or equivalent
• Minimum 7 years related working experience in hotel operation
• Demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel
• Communication skills are utilized a significant amount of time when interacting with others
• Proficient in the use of Microsoft Office and Front Office System
• Excellent writing, presentation and communications skills
• Problem solving, reasoning, motivating, organizational and training abilities
• Qualify First Aider is highly preferred

We offer an attractive remuneration package and excellent career opportunities to the right candidate.

Personal data provided by job applicants will be used strictly for recruitment purposes only.

Unlock job insights

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Auberge Hospitality offers premium hospitality services and all-round leisure facilities, events and activities, creating unique resort leisure lifestyle and experiences for every taste.

Established in 2019, Auberge Hospitality is a collection of hotel, club and leisure properties including Discovery Bay Golf Club, Lantau Yacht Club, Auberge Discovery Bay Hong Kong, Discovery Bay Recreation Club, Club Siena, DB Ice Rink and Peony Chinese Restaurant

under Hong Kong Resort Company Limited in Discovery Bay, a renowned resort-style community located just 25 minutes away from Central CBD by ferry and 20 minutes from the Hong Kong International Airport, Tung Chung and Sunny Bay by land transport.

Auberge Hospitality offers a wealth of career opportunities in the hospitality field ranging from sports and recreation to hotel and catering. We value our people and are committed to long-term

investment in our talents. Join us for an exciting career path now!

Auberge Hospitality offers premium hospitality services and all-round leisure facilities, events and activities, creating unique resort leisure lifestyle and experiences for every taste.

Established in 2019, Auberge Hospitality is a collection of hotel, club and leisure properties including Discovery Bay Golf Club, Lantau Yacht Club, Auberge Discovery Bay Hong Kong, Discovery Bay Recreation Club, Club Siena, DB Ice Rink and Peony Chinese Restaurant

under Hong Kong Resort Company Limited in Discovery Bay, a renowned resort-style community located just 25 minutes away from Central CBD by ferry and 20 minutes from the Hong Kong International Airport, Tung Chung and Sunny Bay by land transport.

Auberge Hospitality offers a wealth of career opportunities in the hospitality field ranging from sports and recreation to hotel and catering. We value our people and are committed to long-term

investment in our talents. Join us for an exciting career path now!